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[Repairs
& Returns]
[Warranty]
Repairs
& Returns
Before you Contact
Viking!
To provide you with better service, be sure you can answer "YES"
to the following questions before
you call:
- Do you know the model number and serial number of the product (see
attached serial label)?
- Have you read the Technical Practice (instruction sheet)?
- If calling live support, do you have your Technical Practice (instruction
sheet) in front of you?
- If calling live support, do you have access to the problem product
(are you on-site)?
Returning
Products For Repair
The following procedure is for equipment
that needs repair:
-
Customer must contact Viking's Technical Support
Department to determine possible causes for the problem. The customer
MUST have a complete description of the problem, with all pertinent
information regarding the defect, such as options set, conditions,
symptoms, methods to duplicate problem, frequency of failure, etc.
The customer MUST be able to step through recommended tests for
diagnosis.
-
If the Technical Support Product Specialist determines
that the equipment is defective based on the customer's input and
troubleshooting, a Return Authorization (R.A.) number will be issued.
This number is valid for fourteen (14) calendar days from the date
of issue.
-
Return equipment in the original box or in proper
packaging so as to avoid damage while in transit. Static sensitive
equipment, such as a circuit boards, should be in an anti-static
bags, sandwiched between foam and individually boxed. All equipment
should be wrapped to avoid packing material lodging in or sticking
to the equipment. Include ALL parts of the equipment. C.O.D.
or freight collect shipments cannot be accepted!
Ship cartons prepaid to: Viking Electronics, Inc., 1531 Industrial
Street, Hudson, WI 54016
- Be sure to include your return shipping address
inside the box. We cannot ship to a P.O. Box.
- In large print, write the R.A. number on the outside
of each carton being returned.
Returning
Product For Exchange
The following procedure is for equipment that has failed out-of-box
(within 10 days of purchase):
-
Customer must contact Viking's Technical Support
Department to determine possible causes for the problem. The customer
MUST have a complete description of the problem, with all pertinent
information regarding the defect, such as options set, conditions,
symptoms, methods to duplicate problem, frequency of failure, etc.
The customer MUST be able to step through recommended tests for
diagnosis.
-
If the Technical Support Product Specialist determines
that the equipment is defective based on the customer's input and
troubleshooting, a Return Authorization (R.A.) number will be issued.
This number is valid for fourteen (14) calendar days from the date
of issue.
-
After obtaining the R.A. number, return the approved
equipment to your distributor, referencing the R.A. number. Your
distributor will then replace the product over the counter at no
charge. The distributor will then return the product to Viking using
the same R.A. number.
- The distributor will NOT exchange this product without first
obtaining the R.A. number from you. If you haven't followed
the steps listed in 1, 2 and 3, be aware that you will have to pay
a restocking charge.
Contacting
Technical Support
If you have a problem and have reviewed "Before you
Contact Viking" (above)...
Please browse Technical
Support -or- Call Viking's Live
Technical Support at (715)386-8666 (Hours)
Viking warrants its products to be free from
defects in the workmanship or materials, under normal use and service,
for a period of one year from the date of purchase from any authorized
Viking distributor or 18 months from the date manufactured, which
ever is greater. If at any time during the warranty period, the
product is deemed defective or malfunctions, return the product
to Viking Electronics, Inc., 1531 Industrial Street, Hudson, WI.,
54016. Customer must contact Viking's Technical Support Department
at 715-386-8666 to obtain a Return Authorization (R.A.) number.
This warranty does not cover any damage due to lightning, over voltage,
under voltage, accident, misuse, abuse or negligence.Vikings sole
responsibility shall be to repair or replace (at Viking's option)
the material within the terms stated above. VIKING SHALL NOT BE
LIABLE FOR ANY LOSS OR DAMAGE OF ANY KIND INCLUDING INCIDENTAL OR
CONSEQUENTIAL DAMAGES RESULTING DIRECTLY OR INDIRECTLY FROM ANY
BREACH OF ANY WARRANTY EXPRESSED OR IMPLIED, OR FOR ANY OTHER FAILURE
OF THIS PRODUCT. Some states do not allow the exclusion or limitation
of incidental or consequential damages, so this limitation may not
apply to you. THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESSED OR IMPLIED, INCLUDING THE WARRANTIES OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE, WHICH ARE HEREBY EXCLUDED
BEYOND THE ONE YEAR DURATION OF THIS WARRANTY. Some states do not
allow limitation on how long an implied warranty lasts, so the above
limitation may not apply to you. |
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