Automated Call Attendant

Model: ACA-1A

Professionally greets and processes calls
Bilingual mode offers menu selection in two languages
Compatible with Centrex, PABX, Hybrid, Key and many other systems
Processes approximately four calls per minute (stackable for greater capacity)
Separate announcements for greeting / menu, confirmation and busy message
Remote or local recording
Non-volatile memory
Stores up to (9) 16 digit speed dial numbers and (1) 32 digit number
Record announcements with a standard carbon handset or tape player
Blocks 8+ and 9+ dialing
Touch tone interruptible announcement
CPC disconnect detection
Programmable ring delay
Programmable hookswitch flash timing

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Software & Downloads

Product Manual

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Product Details

The ACA-1A Automated Call Attendant provides a professional solution for increasing call handling capacity without adding costly staff. The ACA-1A answers promptly and courteously and allows callers to route themselves, with a touch tone phone, to an extension or department. Callers can interrupt the message at any time by dialing a single digit or extension. Callers without Touch Tone phones default to a live attendant.

The ACA-1A is a single-port Automated Attendant with a user recordable digital voice announcer. One minute of non-volatile digital memory is available to provide a greeting and a menu of up to 10 departments or extensions.

Applications

Increase call capacity without adding staff
Operator back-up during high-traffic hours
Use as the first level of a multi-level announcer with additional ACA-1A’s

Features

Professionally greets and processes calls
Bilingual mode offers menu selection in two languages
Compatible with Centrex, PABX, Hybrid, Key and many other systems
Processes approximately four calls per minute (stackable for greater capacity)
Separate announcements for greeting / menu, confirmation and busy message
Remote or local recording
Non-volatile memory
Stores up to (9) 16 digit speed dial numbers and (1) 32 digit number
Record announcements with a standard carbon handset or tape player
Blocks 8+ and 9+ dialing
Touch tone interruptible announcement
CPC disconnect detection
Programmable ring delay
Programmable hookswitch flash timing

Certifications

FCC Part 68
FCC Part 15

Specifications

Power: 120VAC / 12VDC 500mA UL listed adapter provided
Shipping Weight: 2.2 lbs (1.0 Kg)
Temperature: 32°F to 90°F (0°C to 32°C)
Humidity: 5% to 95% non-condensing
Hook Switch Flash: 512 ms +/- 50 milliseconds
Busy Detect Cadence: 200ms – 300ms or 450ms – 550ms on / off
Dialing Speed: Normal – 120ms on / off, Fast – 60ms on / off
Answer Message Default Time-out: 6 seconds
Busy Message Default Time-out: 2.5 seconds
Message Length: 1 minute
Sampling Rate: 64K (equivalent)
Connections: (1) RJ11 jack, (1) 3.5mm (1/8″) tape jack, (1) modular handset jack